Return & Refund Policy

Order Cancellation

Orders may be canceled before they have been processed, produced, or shipped.

If you wish to cancel your order after payment has been completed but before shipment, a payment processing fee charged by the payment provider may apply. This fee will be deducted from your refund.

Once an order has been shipped, it cannot be canceled.

To request an order cancellation, please contact us as soon as possible at:

Email: wildlensF8@outlook.com

Return Policy

We want you to be completely satisfied with your purchase.

If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories, manuals, and tags (if applicable).
• Be accompanied by proof of purchase or your order number.

Before returning any item, please contact us at:

Email: aegis-aimax@outlook.com

Our customer service team will provide return instructions and the return shipping address after your return request has been approved.

Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your package.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your request and provide an appropriate solution, which may include a replacement, exchange, or full refund.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Perishable goods
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Clearance or final sale items (unless defective)

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A defective product
• A damaged product
• An incorrect item shipped by us

Original shipping charges are non-refundable.

If a refund is approved, any applicable return shipping costs may be deducted from the refund amount where permitted by law.

Refund Policy

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 3–7 business days.

Please note that the time required for the refund to appear in your account depends on your bank or credit card provider and may take additional processing time.

If you have not received your refund after a reasonable period, please:

1. Check your bank account.
2. Contact your credit card company.
3. Contact your bank.

If you still have not received your refund, please contact us at:

Email: aegis-aimax@outlook.com

Contact Us

If you have any questions regarding returns, refunds, exchanges, or order cancellations, please contact us:

Email: aegis-aimax@outlook.com